How can I download call recordings?

How can I download call recordings?

Follow these quick and easy steps to generate downloads for call recordings.
  1. Go to 'Calls' page and filter the data you wish to download. You can filter the data by Number, Date, Call status, Call type, Caller ID, Display name and Agent name.
  2. In the 'Call list', the right has a button to 'Download result'. Click it.
  3. You should see a pop-up window with summary of the download request. 
  4. You have two options: 'Download CSV' and 'Download Recordings'. Click 'Download Recordings'.
  5. Now visit 'Downloads' section in the customer portal. 
  6. You should see you recently generated download in 'Download Queue'. You should now be able to download your data. 
NOTE: 
  1. Downloads are only available 4 hours at any given time. 
  2. You can download data only for the span of 24 hours.
Read more on the downloads page HERE

    • Related Articles

    • Where can I find the call recordings?

      Call recordings are available in our 'Calls' module. Recordings is an optional service activated upon request. Follow the steps below to access the recordings - Click the 'Calls' module in the menu Select the call filters as per your requirement and ...

    • Does Moitele offer call recording service?

      Yes, Moitele offers call recording service upon request. We do not charge the call recording service as on the date of writing this article. For an updated info, please contact our team over live chat or a ticket. Call recording is an optional ...

    • How can I record calls using Moitele softphone?

      Call recording has been made easy for users. You only need to follow a few steps. Login to your user account at app.moitele.com. Access the softphone by clicking 'APPS' in the top panel. If you have difficulty finding it, read this article. If you ...

    • How do I use the Calls module to monitor my agent's calling activity?

      You can Filter using Numbers, Time Stamp, Agent, Status and Call Type. This is an excellent tool to measure performance. the ‘Numbers’ filter helps you filter the data based on dialed numbers. ‘Call Status’ filters will generate results on these ...

    • What are the basics of Calls page?

      The Calls tab has been built with the intention of giving you a simple yet easy way to monitor your call activities. We offer you multiple filters so you can find the data you are looking for easily. 1. Log-in to your account at app.moitele.com. 2. ...