How do I use the Call section to monitor my agents?
- You can Filter using Numbers, Time Stamp, Agent, Status and Call Type. This is an excellent tool to measure performance.
- the ‘Numbers’ filter helps you filter the data based on dialed numbers.
- ‘Call Status’ filters will generate results on these categories: Answered📱 , Unanswered📴 , Failed ☹ and Busy🔇.
- ‘Time Stamps’ are integrated to work to the exact date and time. (Example: February 9th, 16:51.)
- ‘Call type’ filters out the incoming and outgoing calls.
- ‘Agent filter’ will filter out the agents on your platform.
- ALWAYS hit ‘Search’ to execute.
You can always export the data and download it!
Read more on Downloading Data HERE!
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