How to edit agent status on the customer portal?

This article will guide you and help you set up a new user/ agent in the customer portal. Follow the instructions carefully. 

1. Login to your admin account at app.moitele.com 

Login using Admin Account

2. Once you have logged in, navigate to the 'Agent' section of the portal. 

Navigate to 'Agent' section

3. This section will display all agents associated with your account. 

4. To add a new user, select an inactive account.

Select 'Inactive' agent account

5. Next to an inactive account, click the pen icon that allows you to edit user information. 

6. After modifying the credentials, click update.

Modify user credentials

• Related Articles

• How to edit/update an existing agent on Moitele User portal?

  Follow a few simple steps and easily edit existing agents to your account! Any of the following actions can be done under an existing agent. Change username Change password Change caller id Change the agent status Change agent username Log-in to your ...

• Where can I manage Agents or PBX connections on the portal ?

  List of Agents and PBX connections are accessible from the Agents/DIDs menu on the portal. This module helps you to peform a variety of functions - View the list of active/inactive Agent/pbx accounts Edit/update agents Activate/Block the agent ...

• How to purchase new agents on Moitele customer portal?

  Follow few simple steps and easily add new agents to you account! Log-in to your account at app.moitle.com Go to Billing> click 'BUY SUBSCRIPTION' . You will now see a drop-down menu, click 'BUY SUB USER'. Click BUY. Simple as that. Remember to have ...

• How can I log work hours and break hours in agent attendance module?

  Our new feature in agent portal allows users to directly log work hours on Moitele server. Users can login to the agent portal using agent credentials avaiolable in admin portal under 'Agents/DIDs'. Follow the instructions carefully. 1. Visit ...

• How to edit agent password?

  Easily edit agent user name within the customer portal by following the steps below: 1. Login to www.app.moitele.com 2. Navigate to the "Agent" section of the customer portal Edit agent information 3. Select the agent name and click on the pen icon ...