How to change or assign agent in DID module?
1. Login using the admin account at https://app.moitele.com/login
Moitele Customer Portal Login
2. Navigate to the Agents/DIDs section on the left-hand side panel
3. Select DIDs (Phone number) to view all active DIDs and agents assigned.
4. Click on the edit icon under 'Actions'.
5. Select 'Agent/PBX' from the drop-down menu
6. The list of agents, under your account will be displayed, select the agent from the list to whom you want to assign the did
7. The did assigning has been successfully updated

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