How to change or assign agent in DID module?
1. Login using the admin account at https://app.moitele.com/login
2. Navigate to the Agents/DIDs section on the left-hand side panel
3. Select DIDs (Phone number) to view all active DIDs and agents assigned.
4. Click on the edit icon under 'Actions'.
5. Select 'Agent/PBX' from the drop-down menu
6. The list of agents, under your account will be displayed, select the agent from the list to whom you want to assign the did
7. The did assigning has been successfully updated
Related Articles
How to setup call forwarding for your DID in Moitele user portal?
1. Login using the admin account at https://app.moitele.com/login Moitele Customer Portal Login 2. Navigate to the Agents/DIDs section on the left-hand side panel 3. Select DIDs (Phone number) to view all active DIDs and agents assigned. 4. Click on ...How to edit/update an existing agent on Moitele User portal?
Follow a few simple steps and easily edit existing agents to your account! Any of the following actions can be done under an existing agent. Change username Change password Change caller id Change the agent status Change agent username Log-in to your ...Where can I manage Agents or PBX connections on the portal ?
List of Agents and PBX connections are accessible from the Agents/DIDs menu on the portal. This module helps you to peform a variety of functions - View the list of active/inactive Agent/pbx accounts Edit/update agents Activate/Block the agent ...How can I log work hours and break hours in agent attendance module?
Our new feature in agent portal allows users to directly log work hours on Moitele server. Users can login to the agent portal using agent credentials avaiolable in admin portal under 'Agents/DIDs'. Follow the instructions carefully. 1. Visit ...How to enable Do Not Call Registry (DNC) feature for agents in Moitele softphone?
By enabling DNC feature, agents will be able to mark numbers as DNC from softphone. Step 1: Login to the portal as a admin. Step 2: Go to the settings module and enable DNC feature for agents. Step 3: After enabling DNC feature for agents, click on ...