IP restriction allows users to add an extra layer of security for customer portal login. When IP restriction is set, only active IP addresses from a list can access the customer portal. IP restriction when set, extends to softphone login as well.
Follow the instructions carefully to setup IP restriction:
- Login to the admin profile in Moitele customer portal at https://app.moitele.com
- Enter username (email) and password
Navigate to settings and under ' Security Settings' click on 'IP restrict the account click here to Setup'
- If you are currently logged on to customer portal, the link above will navigate you to the section
- Click on 'add IP' to add an IP address and please add a note with IP name. ( Example: Username Home; Username office etc.)
- Always add your current IP first. Otherwise, you will be logged out and you can not access the portal. You can check the current IP at https://ipinfo.io
- IP restriction is now set. Toggle the on/off bar to activate/deactivate IP restriction
Please find the video instructions below: