How to use Attendance Module for agents in the customer portal?

How to use Attendance Module for agents in the customer portal?

Agent Attendance Module enables users to seamlessly record their work and break hours directly through the portal.
In order to do that,
Step 1: Login to the user portal with your agent credentials.


Step 2: Once after logging in towards your top right corner click on CheckIn button to mark you login time.


Step 3: If you wish to take break in between, click on Pause button.












Note: If you click on Pause, all the actions in the portal will be Freezed.


Step 4: To continue your work, click on Unpause.


Step 5: To log out from your work, click on Checkout.


Step 6: Your work summary will be displayed, click on close and sign out button to end your work and log out from the portal.


    • Related Articles

    • How can I log work hours and break hours in agent attendance module?

      Our new feature in agent portal allows users to directly log work hours on Moitele server. Users can login to the agent portal using agent credentials avaiolable in admin portal under 'Agents/DIDs'. Follow the instructions carefully. 1. Visit ...

    • Where can I manage Agents or PBX connections on the portal ?

      List of Agents and PBX connections are accessible from the Agents/DIDs menu on the portal. This module helps you to peform a variety of functions - View the list of active/inactive Agent/pbx accounts Edit/update agents Activate/Block the agent ...

    • How to edit agent status on the customer portal?

      This article will guide you and help you set up a new user/ agent in the customer portal. Follow the instructions carefully. 1. Login to your admin account at app.moitele.com Login using Admin Account 2. Once you have logged in, navigate to the ...

    • How to use the DID management module?

      Moitele's customer portal update allows users to manage DIDs. This article guides users in managing DIDs on the Moitele customer portal. 1. Login using the admin account at https://app.moitele.com/login Moitele Customer Portal Login 2. Navigate to ...

    • How to purchase new agents on Moitele customer portal?

      Follow few simple steps and easily add new agents to you account! Log-in to your account at app.moitle.com Go to Billing> click 'BUY SUBSCRIPTION' . You will now see a drop-down menu, click 'BUY SUB USER'. Click BUY. Simple as that. Remember to have ...