How to use global DNC number pool?

Global DNC number pool functions as a master key that restricts certain numbers across all agent/PBX accounts in the customer portal. Easily set it up following these instructions carefully.

Manually adding numbers to DNC

1. Login to your admin account at https://app.moitele.com/

Admin login

2. Navigate to the DNC section from the left-hand side panel 

DNC section in customer portal

3. Click on 'ADD' to create a new number pool. Please note user can only create maximum two number pools at a time

Create a new number pool

4. You can add numbers manually one at a time or upload a CSV file for bulk uploads. Note: eliminate using symbols in the numbers for smooth upload

Number pool upload options

5. You can download a CSV template to fill in numbers for bulk upload

Download Template

6. When ready, click on 'Update'. Your number pool is now active

Creating bulk uploads

1. Navigate to the DNC section of the customer portal and click on "Add +"

2. Users can edit existing number pools by clicking the edit icon

Edit number pool

3. Click "upload" to add an existing CSV file with numbers

Upload existing CSV number file

4. If there is no existing file, users can click "Download Template", and populate number data into the CSV file

Download template

5. Add numbers to the CSV file, and upload 

Add numbers to file

6. After uploading the file, click on update to save the changes. It may take a few moments to upload the data depending on the file size. Please be patient and do not refresh the browser.

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