What is "Roles" in the teams section?
Roles in teams section allow user to assign different roles within your organization. Assigning role based access can be done within the customer portal. Roles allow users to execute the following actions:
- Create new user roles
- Edit existing user roles
- Delete/manage agent roles
- Use the search parameters
Roles allow admins to choose what actions different employees and team members can perform and engage with. Creating role based access allows users to streamline operations and use the platform smoothly.
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