How to use the DID management module?
Moitele's customer portal update allows users to manage DIDs. This article guides users in managing DIDs on the Moitele customer portal.
1. Login using the admin account at https://app.moitele.com/login
2. Navigate to the Agents/DIDs section on the left-hand side panel
3. Select DIDs to view all active DIDs and agents assigned
4. Click on the edit icon under 'Actions' to assign a new DID to an agent
5. Select 'Agent/PBX' from the drop-down menu, and choose 'Call Forwarding' if required
6. To re-assign a DID to another agent, select the DID and choose the new agent from the drop-down menu in actions
DID will appear on the Agent/DIDs section when the user purchases a new number, and the user cannot assign DID to inactivated agent.
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