How to setup call forwarding for your DID in Moitele user portal?

1. Login using the admin account at https://app.moitele.com/login

Moitele Customer Portal Login

2. Navigate to the Agents/DIDs section on the left-hand side panel

3. Select DIDs (Phone number) to view all active DIDs and agents assigned.

4. You can always view the status of the 'Call Forwarding' by clicking on the eye icon, whether its active/inactive.

5. Click on the edit icon under 'Call Forward Status'.

6. Enable 'Call Forwarding Status'

7. Once its enabled, Setup the call forwarding according to your need.

Case 1 : Consider a case where every incoming call has to be forwarded to a landline or mobile number before it rings the SIP account, then one should select the option 'Phone number' , fill in the number along with country code. 

Case 2:  Consider a case where every incoming call from an agent has to be forwarded to another agent, then one should select the option 'Select Agent' , and select the agent from the list to whom you want to enable call forwarding for the particular Did.

88. Click on update to update the call flow.

9. Call Forwarding has successfully completed.

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