Does Moitele offer call recording service?

Does Moitele offer call recording service?

Yes, Moitele offers call recording service upon request. We do not charge the call recording  service as on the date of writing this article. For an updated info, please contact our team over live chat or a ticket.

Call recording is an optional service. It is activated only upon request over email or a support ticket. Moitele stores the call records only for 90 days. Any data storage requirement beyond 90 days is chargeable. 

For an updated information, please contact our team.

    • Related Articles

    • Where can I find the call recordings in the user portal?

      Call recordings are available in our 'Calls' module. Recordings is an service activated automatically. Users are provided with five different ways to download the call recording from the portal Download icon next to the media player on calls page ...

    • How long does it take for the call recordings to be available on the customer portal ?

      Moitele automatically records your calls and makes them available in your dashboard.However, it’s important to note that call recordings are not available immediately after the call ends. Why Aren’t Recordings Available Instantly? To ensure ...

    • How can I record calls using Moitele softphone?

      Call recording has been made easy for users. You only need to follow a few steps. Login to your user account at app.moitele.com. Access the softphone by clicking 'APPS' in the top panel. If you have difficulty finding it, read this article. If you ...

    • Does Moitele offer softphones?

      Yes, Moitele offers softphones that are super easy to install and easy to use. We offer the following versions of the soft phone - Windows desktop app Mac desktop app Browser app (No installation required) Web app (Integrate with your own ...

    • How can I download call recordings?

      Follow these quick and easy steps to generate downloads for call recordings. Go to 'Calls' page and filter the data you wish to download. You can filter the data by Number, Date, Call status, Call type, Caller ID, Display name and Agent name. In the ...