What should I do if I don't find the call in the call history page

What should I do if I don't find the call in the call history page

In general, any call that lands on our server is visible in the call history even if the call has failed or busy or not answered. So, there are only two possibilities when you don't see a call in the CDR/call history - 

  1. You are searching a wrong number
  2. You are searching a correct phone number but with incorrect date, time or other incorrect filter criterion
  3. The number you are searching was never dialled