What should I do if I don't find the call in the call history page
In general, any call that lands on our server is visible in the call history even if the call has failed or busy or not answered. So, there are only two possibilities when you don't see a call in the CDR/call history -
- You are searching a wrong number
- You are searching a correct phone number but with incorrect date, time or other incorrect filter criterion
- The number you are searching was never dialled
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What are the basics of Calls page?
The Calls tab has been built with the intention of giving you a simple yet easy way to monitor your call activities. We offer you multiple filters so you can find the data you are looking for easily. 1. Log-in to your account at app.moitele.com. 2. ...
Where to find the call status codes in the calls page ?
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How can I download call recordings?
Follow these quick and easy steps to generate downloads for call recordings. Go to 'Calls' page and filter the data you wish to download. You can filter the data by Number, Date, Call status, Call type, Caller ID, Display name and Agent name. In the ...
How do I use the Calls module to monitor my agent's calling activity?
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Where can I find the call recordings?
Call recordings are available in our 'Calls' module. Recordings is an optional service activated upon request. Follow the steps below to access the recordings - Click the 'Calls' module in the menu Select the call filters as per your requirement and ...