What to do when we hear one ring and the call drops ?
There could be multiple reasons -
- Temporary network issues
- Caller ID is blocked by the call recipient
Such called numbers may be connected when the caller ID is changed (not always). Contact our support team for further information or help in this regard.
Where to find the call status codes?
Our 'Calls' section gives comprehensive information about call history. This section provides you details of successful calls as well as failed calls. Along with call history, we also give call status (Answered/Busy/Failed/NoAnswer), we also provide ...
How can I download call recordings?
Follow these quick and easy steps to generate downloads for call recordings. Go to 'Calls' page and filter the data you wish to download. You can filter the data by Number, Date, Call status, Call type, Caller ID, Display name and Agent name. In the ...
Does Moitele offer call recording service?
Yes, Moitele offers call recording service upon request. We do not charge the call recording service as on the date of writing this article. For an updated info, please contact our team over live chat or a ticket. Call recording is an optional ...
Where can I find the call rates?
You can find the call rates in the user portal. Follow these simple steps. 1. Login to the admin account in the user portal. 2. Go to the billing module. 3. Select the call rates to see the rate for every country.
How to add/remove a call disposition in the call module?
Call Disposition in the Moitele User portal refers to the categorisation of leads generated from the outcome of an inbound or outbound call. Follow these steps to add call disposition to the calls. 1. Login to the admin account in the user portal. 2. ...