What to do when we hear one ring and the call drops ?
There could be multiple reasons -
- Temporary network issues
- Caller ID is blocked by the call recipient
Such called numbers may be connected when the caller ID is changed (not always). Contact our support team for further information or help in this regard.
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How to check the call answering probability in the user portal?
Call Answering Probability refers to the likelihood that the recipient will answer a dialled number. Step 1: Login to the user portal with your credentials. Step 2: Click on Tools module and click on Call Answering Probability (CAP) Step 3: Enter the ...
How can I download call recordings?
Follow these quick and easy steps to generate downloads for call recordings. Go to 'Calls' page and filter the data you wish to download. You can filter the data by Number, Date, Call status, Call type, Caller ID, Display name and Agent name. In the ...
How to enable call label feature in Moitele softphone?
Step 1: Login to the user portal as admin. Step 2: Click on settings module. Step 3: Check the Display Call Label option. Step 4: Click on save once after checking the Display Call Label. Step 5: Call Label feature will be assigned to the Moitele ...
Does Moitele offer call recording service?
Yes, Moitele offers call recording service upon request. We do not charge the call recording service as on the date of writing this article. For an updated info, please contact our team over live chat or a ticket. Call recording is an optional ...
Where to find the call status codes in the calls page ?
Our 'Calls' section gives comprehensive information about call history. This section provides you details of successful calls as well as failed calls. Along with call history, we also give call status (Answered/Busy/Failed/NoAnswer), we also provide ...