Why are there so many prefixes in call rates?
In general telephony, there are various categories - landline, mobiles, premium, toll-free...... Further, in many countries there are sub groups like Landlines in metro cities, landlines in cities, landlines in remote places, Mobile Network 1, Mobile Network 2. Each of these groups, subgroups are billed separately. By giving you an extensive list of prefixes we make sure that your calls are billed at the lowest price allowing you to save more on calling costs.
If we reduce the number of prefixes, your calling costs will be higher even when you dial to the network with a lower price.
Related Articles
Where can I find the call rates?
You can find the call rates in the user portal. Follow these simple steps. 1. Login to the admin account in the user portal. 2. Go to the billing module. 3. Select the call rates to see the rate for every country.
Calls failed with code 1
Call hangup code 1 indicates that the number is likely not in use. This hangup code indicates that the number will not connect. You may raise a ticket with the details of numbers, date and time in case you are confident of the dialled number.
What are the SIP Response Code Categories? ☎️
In a SIP protocol, there could be a variety of response codes during a call. They are primarily categorised into six classes – 1xx is ‘Informational’ or ‘provisional’. These codes are noticed before a connection is made. 2xx is ‘Success’ 3xx is a ...
Calls failed with code 221
Call status code 221 indicates that agent/employee is making more number of calls than allowed. It could happen due to various reasons. For example - An employee is allowed to make only one call. His account is used by another agent at the same time. ...
Calls failed with code 19
Call status code 19 code indicates the phone network is rejecting the calls. Such numbers may not be connected for various reasons such as - Caller ID is marked as spam Temporary network issues Calls to specific network are not allowed