Calling
How to add/remove a call disposition in the call module?
Call Disposition in the Moitele User portal refers to the categorisation of leads generated from the outcome of an inbound or outbound call. Follow these steps to add call disposition to the calls. 1. Login to the admin account in the user portal. 2. ...
How to filter active calls in calls section?
The new customer portal update allows users to filter through active calls in the calls section. This article will explore how to use the filters in the active calls section. 1. Visit https://app.moitele.com/login 2. Login using Moitele credentials ...
How can I download call recordings?
Follow these quick and easy steps to generate downloads for call recordings. Go to 'Calls' page and filter the data you wish to download. You can filter the data by Number, Date, Call status, Call type, Caller ID, Display name and Agent name. In the ...
Where can I find the call recordings?
Call recordings are available in our 'Calls' module. Recordings is an optional service activated upon request. Follow the steps below to access the recordings - Click the 'Calls' module in the menu Select the call filters as per your requirement and ...
What does 'Reset' do in the search section of 'Calls' module?
One can search the calls by using various filters. We can filter the calls by date and time and/or status and/or description and/or other available filter criterion. Whenever we want to change the criterion on just apply the default criterion you can ...
What should I do if I don't find the call in the call history page
In general, any call that lands on our server is visible in the call history even if the call has failed or busy or not answered. So, there are only two possibilities when you don't see a call in the CDR/call history - You are searching a wrong ...
What is the format for dialling international phone numbers?
We recommend our customer to follow the standard E164 format for dialling the international phone numbers. Any international phone number should be dialled as follows - <country code><aread code><phone number> - This is the standard format for the ...
What are the basics of Calls page?
The Calls tab has been built with the intention of giving you a simple yet easy way to monitor your call activities. We offer you multiple filters so you can find the data you are looking for easily. 1. Log-in to your account at app.moitele.com. 2. ...
How do I use the Calls module to monitor my agent's calling activity?
You can Filter using Numbers, Time Stamp, Agent, Status and Call Type. This is an excellent tool to measure performance. the ‘Numbers’ filter helps you filter the data based on dialed numbers. ‘Call Status’ filters will generate results on these ...