FAQs
How to use the new Moitele widget for Zoho CRM?
The latest version of Moitele's softphone widget for Zoho CRM offers users a new design that improves user experience significantly. This article will be a guide on using the updated widget. To learn how to set up Moitele's softphone widget for Zoho ...
What does the color of the phone number in the Moitele softphone indicate?
Colour codes in the softphone help users to understand the probability of a call connectivity in three universal colours: RED color indicates the likelihood of answering for the dialled number is less for various reasons. The reason could be anything ...
How to use Zoiper softphone?
Follow the videos below to install and use Zoiper for making calls with Moitele Zoiper Installation of Zoiper for making outgoing calls Mobile installation - https://s.moitele.com/BluRkGDx PC installation - https://s.moitele.com/BluRkW1p Setup ...
How can I add Moitele's click-to-dial function as my browser extension?
Follow these simple instructions and add Moitele's click-to-dial function as an extension to your browser. Please note: Only registered users at Moitele can access this function. Read about becoming a registered customer HERE. Login to ...
Why use Moitele Softphones?
Our new prospects choose Moitele softphones for the unique features we offer. See few reasons below: Easy to integrate into any browser. Excellent intuitive features from the minute you login. Your login information can be checked thoroughly to ...
Can we restrict users from making calls to high cost destinations?
Yes, we offer our customers a variety of security measures to prevent any misuse. One such protection measure is to restrict users from making calls to high cost destinations. For example, you wan to run a campaign to USA and the cost for calling USA ...
Do you have a backup if the soft phones on the customer portal are not working?
Yes, we are always ready with backup solutions for any interruption with any of our soft phones. In case you ever find our soft phones not working, please visit this link. On this page, click 'Softphone' on the left menu (See ...
What to do when soft phones are not working?
We do our best to give you the best possible uptime with out soft phones. In case, you ever find that our soft phones are not working, do the following - Check if the softphone is working with other username/password combination or not Check if the ...
Where can I find the Moitele soft phones?
Moitele softphones are available to all our customers for free. Moitele softphones are most advanced soft phones available in the contact centre industry. The are available from the customer portal. See this screen grab to find the downloadable ...
Are there any restrictions on the numbers to be used as caller IDs?
Moitele recommends to use legal, genuine phone numbers as caller IDs. We also recommend our customers to be able to prove the ownership of the phone numbers when issues arise. Across the world, all the major telecom providers have improved their spam ...
Can we call as 'Unknown' or random numbers as caller IDs?
No. We do not allow calls with out a genuine phone number or valid phone number in international format. We do not allow calls as 'Unknown' or random numbers as caller IDs.
Can we display our existing business phone number as caller ID?
Yes, you can use your business phone number as caller ID as long as you can prove the ownership of the phone number. We also recommend to check if the number is active at the time of making the outbound calls.
Can we receive incoming calls on our business phone numbers?
Yes, all phone number purchased from us are eligible for receiving the incoming calls. By default incoming is not activated. You may raise a ticket to allow incoming calls and also the account/phone number to which the incoming calls have to be ...
Does Moitele offer call recording service?
Yes, Moitele offers call recording service upon request. We do not charge the call recording service as on the date of writing this article. For an updated info, please contact our team over live chat or a ticket. Call recording is an optional ...
Does Moitele offer softphones?
Yes, Moitele offers softphones that are super easy to install and easy to use. We offer the following versions of the soft phone - Windows desktop app Mac desktop app Browser app (No installation required) Web app (Integrate with your own ...
Which type of authentication is best for connecting with Moitele?
Moitele supports two types of authentication - user authentication or IP authentication. The type of authentication also depends on the purpose and business process. Here we describe two situations and the suitable authentication method. A contact ...
What are the compatible soft phone apps and devices to make calls using Moitele service?
Moitele's cloud telephony service is accessible through standard SIP protocol. All the soft phone apps, IP phones, devices using the standard SIP protocol are compatible with Moitele. For example we have verified the following apps to be compatible ...
What to do when we hear one ring and the call drops ?
There could be multiple reasons - Temporary network issues Caller ID is blocked by the call recipient Such called numbers may be connected when the caller ID is changed (not always). Contact our support team for further information or help in this ...