Compliance Management
How to use Attendance Module for agents in the customer portal?
Agent Attendance Module enables users to seamlessly record their work and break hours directly through the portal. In order to do that, Step 1: Login to the user portal with your agent credentials. Step 2: Once after logging in towards your top right ...
What is the reason for calls dropping at 30 sec ?
Most common reason for call drops at 30 sec in a VoIP call lies in the network router or firewall. Below is a brief checklist of common causes of malfunctioning: Most issues are caused by the router having multiple IP addresses and the service ...
How to enable IP restriction feature?
1. Login to your Admin User Portal. 2. Go to settings module. 3. Navigate to click here to setup under security settings and click on Setup. 4. Click on Add IP button. 5. Enter the IP address where you want to access the application and give a name. ...