EasyQA™ is an efficiency enhancement tool to improve employee performance and customer engagement. EasyQA™ currently provides voice pitch analysis and call transcriptions.

Here is step to view the EasyQA™ for the calls you have made.

Step 1: Login to the Portal as an agent/admin.

Step 2: Go to calls module.

Step 3: Select the from and to date where you want to view the numbers.

Step 4: Under visualise audio column, you will find EasyQA™ highlighted with a blue button, click there

Step 5: You will be able to view the voice pitch analysis and transcription.