How to use EasyQA™ in the user portal?

How to use EasyQA™ in the user portal?

EasyQA™ is an efficiency enhancement tool to improve employee performance and customer engagement. EasyQA™ currently provides voice pitch analysis and call transcriptions.
Here is step to view the EasyQA™ for the calls you have made.
Step 1: Login to the Portal as an agent/admin.


Step 2: Go to calls module.


Step 3: Select the from and to date where you want to view the numbers.


Step 4: Under visualise audio column, you will find EasyQA™ highlighted with a blue button, click there


Step 5: You will be able to view the voice pitch analysis and transcription.



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