Where can I manage Agents or PBX connections on the portal ?
List of Agents and PBX connections are accessible from the Agents/DIDs menu on the portal. This module helps you to peform a variety of functions -
- View the list of active/inactive Agent/pbx accounts
- Edit/update agents
- Activate/Block the agent accountd
- Download the list of Agent/PBX accounts
- Update the username/passwords/caller IDs of the agents
Related Articles
How to use the DID management module?
Moitele's customer portal update allows users to manage DIDs. This article guides users in managing DIDs on the Moitele customer portal. 1. Login using the admin account at https://app.moitele.com/login Moitele Customer Portal Login 2. Navigate to ...
How to add a new PBX connection on Moitele User portal?
Follow a few simple steps and easily add new agents to your account! Log-in to your account at the user portal. 2. Go to Agent/DID. 3. Click on Add Agent/PBX connect. 4. Click on create PBX connect. 5. Fill in the details according to the standard. ...
How to download the list of agents in the account from the Moitele User portal?
Log-in to your admin account at the user portal. 2. Go to the Agent/DID module. 3. Click on the download button which is placed near to the Add Agent/PBX connect button. 4. The exported file is ready for downloading and will be available in the ...
How to view and download agent/pbx analytics reports?
Follow a few simple steps and view and download the employee analytics report. 1. Log-in to your account at the user portal. 2. Go to Reports. 3. Click on Agent/Pbx analytics under the select option. 4. Select the from and to date to display the ...
How to edit agent status on the customer portal?
This article will guide you and help you set up a new user/ agent in the customer portal. Follow the instructions carefully. 1. Login to your admin account at app.moitele.com Login using Admin Account 2. Once you have logged in, navigate to the ...